1. Our Commitment to Your Privacy

Cat Habitat Pty Ltd respects your privacy and complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Physical address
• Payment information (via third-party providers)
• Photos of customer homes
• Measurements, plans, and site details
• Communications via email, SMS, website forms, or social media
• How you use our website (see section 7)

3. How We Collect Information

We collect personal information through:

• Website enquiry forms
• Email and SMS
• Social media messages
• In-person consultations
• Cookies and similar technologies on our website (see section 7)
• Our own devices and systems
• Future online checkout processes

4. Why We Collect Information

We collect personal information to:

• Provide quotes and installation services
• Communicate with customers
• Process payments
• Manage bookings and jobs
• Send marketing communications
• Measure how well our advertising works
• Improve our services and website

5. Marketing Communications

We may send marketing emails or messages.

You can opt out at any time using the unsubscribe link or by contacting us.

6. Third-Party Services

We use trusted third-party services to run our business and website, including:

• ServiceM8 manages our enquiries, quotes and jobs. Enquiries sent through our website are added to it automatically.
• Klaviyo is our email marketing service. Contact details from our enquiry form are added to it.
• Brevo sends the notification emails our website generates.
• DreamHost hosts our website.
• Cloudflare Turnstile checks that form submissions come from real people, not spam bots.
• Google Analytics and Google Ads measure how visitors use our website and how well our Google ads work. See how Google uses information from sites that use its services: policies.google.com/technologies/partner-sites.
• Meta (Facebook and Instagram). We use Meta advertising tools to measure and improve our Facebook and Instagram advertising. These tools may receive information about website visits, enquiries and subsequent enquiry progress. Contact details are hashed before they are sent. We do not send enquiry messages, photos or other form answers to Meta. Meta handles this information under its own privacy policy.
• Microsoft Clarity records how visitors use our website, such as clicks, taps, scrolling and recordings of visits, so we can find and fix problems.

These providers may store data outside Australia and operate under their own privacy policies.

7. Cookies, Tracking & Unsent Enquiries

Our website uses cookies and tracking technologies to:

• analyse website traffic and how visitors use our pages
• measure which ads and links lead to enquiries
• improve user experience
• deliver targeted advertising

You can disable cookies in your browser settings.

Google may use cookies to show our ads to people who have visited our website. You can turn off personalised ads at Google's My Ad Center (myadcenter.google.com).

If you start our enquiry form but it isn't sent, we may keep the details you typed. We only contact you about them if you pressed Submit and a technical problem stopped your enquiry from reaching us.

To help you continue a quote later, your browser automatically saves the answers you type in the quote form on this device for up to 30 days after your last edit. They are restored when you return using the same browser and are deleted from this browser after a successful submission. File uploads are not saved. You can remove these saved answers sooner by clearing this website's data in your browser. These on-device drafts are not sent to us unless you submit the form.

8. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

9. Access & Correction

You may request access to, or correction of, your personal information by contacting us at:

10. Complaints

If you believe your privacy has been breached, contact us first.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.